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Terms and Conditions

1) BROKEN ITEM: our Customer Satisfaction Policy provides a free-of-charge replacement policy in case your purchase is delivered broken. Please contact us at rotture@ceramichevirginia.it attaching pictures of the damage item and we will ship it again at our expenses..

2) PRODUCT WARRANTY: We offer our customers a 14 day trial period. If you are not satisfied with our products, you can return them contacting us at return@ceramichevirginia.it ; please specify your Order # and we will process your reimbursement. Shipping expenses will be refunded for a maximum of € 20,00.

Our collections are entirely hand made in Italy from our Artisans and minor imperfections and color differences are to be considered as part of the uniqueness of each product, not a defect.

Each product bears the "VIRGINIA CASA"  copyrighted Trademark against copy and counterfeit.

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