1) BROKEN ITEM: our Customer Satisfaction Policy provides a free-of-charge replacement policy in case your purchase is delivered broken. Please contact us at email@example.com attaching pictures of the damage item and we will ship it again at our expenses..
2) PRODUCT WARRANTY: We offer our customers a 14 day trial period. If you are not satisfied with our products, you can return them contacting us at firstname.lastname@example.org ; please specify your Order # and we will process your reimbursement. Shipping expenses will be refunded for a maximum of € 20,00.
Our collections are entirely hand made in Italy from our Artisans and minor imperfections and color differences are to be considered as part of the uniqueness of each product, not a defect.
Each product bears the "VIRGINIA CASA" copyrighted Trademark against copy and counterfeit.